In short
Tyres that fit and are sound are not taken back. If we brought you the wrong thing, or the tyre has a manufacturing defect, we replace it or refund you.
1. Changing your mind
We do not take back a sound tyre of the right quality simply because it is no longer wanted. A tyre is chosen for one car and one size, and everything that decides the choice is on the product page before you pay: the size, the load and speed ratings, the season.
This does not cancel or limit the rights the Law of the Republic of Uzbekistan on the Protection of Consumer Rights gives you. Where the law says otherwise in your situation, the law applies.
2. When we replace the goods or refund you
We brought a different size, model or quantity from the one you paid for.
The tyre was damaged before it reached you: a cut, a tear, a deformed bead, marks from damage in transit.
The tyre has a manufacturing defect confirmed by inspection (see section 3).
The order was not delivered to you within a reasonable time through our fault.
3. Manufacturing defects and the Goodyear warranty
Tyres carry the manufacturer's warranty from Goodyear against manufacturing defects, on its terms and for its period.
To report a defect, call us and give your order number. We will ask for photographs of the whole tyre, of the damaged area, and of the sidewall markings including the DOT code. The tyre is inspected, passed to the manufacturer's representative if necessary, and the decision follows the inspection.
The warranty does not cover normal tread wear, damage from impacts, cuts, kerbs and potholes, the consequences of incorrect fitting or balancing, incorrect pressure or overloading, or tyres used for something they were not made for.
4. Condition of the goods
A replacement or refund under section 2 is possible if the tyre has not been mounted on a wheel and has not been driven on. A tyre that has been fitted and used counts as used.
This does not apply to a manufacturing defect, which often shows up only in use; those claims are handled under section 3.
5. How to raise it
Call +998 71 200 83 83 and give your order number. It is in the SMS and on your private order page.
Report a wrong order or visible damage on the day you receive it or the day after, which makes it easier to establish when the damage happened.
We will agree where to bring the tyre, usually the warehouse in the Yangikhayot district.
6. Refunds
Money is returned by the same method it was paid, to the same card or account. How long it takes to arrive depends on the bank and the payment provider, and is usually up to ten working days from when we confirm the refund.
If the order was placed in instalments through Uzum Nasiya, the refund follows Uzum Nasiya's rules.
Delivery is refunded when the reason for the return is ours: the wrong goods, damage before handover, or a confirmed defect.
7. Questions
If you are not sure whether your case qualifies, call and describe it. We will tell you what we can do and how long it takes.